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Huawei promises Philippine customers full refunds if US apps fail to work on its devices

CKN
minutes 2019/06/19 06:11:30
2,465
huawei technologies; full refunds; philippines

Jun 19, 2019 (China Knowledge) - Leading Chinese smartphone manufacturer Huawei Technologies has now promised its customers in the Philippines to fully refund the cost of its smartphones and tablets should its devices be unable to support the use of popular US apps such as Facebook and Google after being placed on a US blacklist.

The full refund program will allow these customers to get a full refund if apps such as Gmail, Youtube, Instagram, Facebook and Whatsapp are unable to be used on its phones within two years of the purchase. More than 30 partner retailers and dealers are now part of the program with Huawei itself also confirming the existence of this program.

It is unclear if this full refund program will also be extended to other markets.

According to Huawei’s CEO and founder Ren Zhengfei, the company has seen its overseas smartphone sales drop by 40% since the US government placed it and its affiliates on a trade blacklist in May which denies it access to core US parts and software that it uses in its devices.

Despite this, Huawei has still managed to enjoy strong sales in the domestic Chinese market with its two smartphone brands, Honor and Huawei ranking first and third in terms of sales volume on online shopping platform JD.com during the June 1st to June 18th midyear sales festival.

At the same time, the company is also working to develop its own operating system should it be denied access to the Android and Windows operating systems its smartphones and PCs run on. This new operating system will be able to hit the market no later than spring next year and will be able to support a range of products and systems within its vast product ecosystem.

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